Reference

8id Privacy Policy For Your Account Data

Our Privacy Policy explains what we collect when you open an 8id account, verify your phone, browse from mobile or desktop, and use DANA, OVO, GoPay or QRIS.

Account and phone detailsWallet and payment recordsDevice and cookie choicesAccess where local law permits
8id 8id Privacy Policy For Your Account Data
ASK ABOUT DATA

Send Privacy Questions Through Your Account Path

A clear contact route helps when a phone detail, wallet record or device entry needs checking.

Account data request Use the account help path to ask what personal details are held, why they are used, or which phone verification record is connected with your 8id access.
Wallet record check Include the relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference when asking us to trace a payment record linked to your account.
Access and cookie help Tell us whether you used mobile or desktop and name the browser issue, cookie choice or sign-in event so our team can narrow the Privacy Policy request.
DATA CONTROL ROOM

Explore How We Handle Your Privacy Choices

Privacy work is tied to practical account events rather than broad promises. We separate contact details from payment references where the process allows, protect sign-in activity, record cookie choices and keep records…

Data collection

We collect details you enter during account opening and phone verification, along with sign-in, device and wallet events needed to connect your account activity with the correct request.

Cookie choices

Cookies can remember a selected session or help us understand device access. You can review cookie controls in your browser, though changing them may affect sign-in continuity.

Account security

Phone verification, sign-in records and device signals help us identify unusual account access. Keep your login details private and contact the account help path if a record looks unfamiliar.

Payment separation

A DANA, QRIS, OVO, GoPay, bank transfer or virtual account reference may be retained to match status and receipt details without treating the payment reference as your full account profile.

Retention timing

We retain personal records for as long as needed for account operation, security checks, legal duties or payment disputes. The period can differ by record type and local law.

Change request

Ask us to correct, access or remove eligible details through the account help path. Include your account contact and the exact record, such as a cookie choice or phone detail.

Browse Answers About The 8id Privacy Policy

These Privacy Policy answers focus on the account, device and wallet questions you are most likely to have before opening an account. If your situation is specific, use the account help path with the date, device or payment reference involved.

It covers account details, phone verification, sign-in events, device data, cookies, lobby activity connected to your account and payment records from DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Phone verification helps connect the correct person with an account access request and supports security checks. We record the verification result and related account event according to the Privacy Policy.

Yes. The policy covers device and browser signals from both paths, including sign-in events and cookie choices. Tell us whether you used mobile or desktop when requesting a data check.

A DANA or QRIS reference may be stored with the related account event so we can match a status, receipt or dispute. The Privacy Policy explains this operational use and retention can depend on local law.

You can request a correction through the account help path. State which detail is wrong, such as a phone record or contact entry, and provide the account reference needed to locate it.

Send an access request through account help and identify the records you want, such as device events, cookies, wallet references or phone verification. We may need account details to confirm the request.

We remove or anonymise eligible records when they are no longer needed for account operation, security, legal duties or payment disputes. Retention timing varies by record and depends on local law.