Reference

Open 8id Terms & Conditions Before Account Access

8id Terms & Conditions set the rules for opening an account, using DANA, OVO, GoPay or QRIS, and entering the lobby from an approved device.

Account rulesWallet conditionsPolicy changesSupport route

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Read Account Rules Before You Proceed

8id Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions explain the agreement between you and 8id when you create an account and use permitted lobby areas. You must provide accurate account details, protect your login credentials, and complete any phone verification requested before account access. One person should use one account

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unless we approve another arrangement in writing. Wallet activity through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account remains subject to provider checks and the account name recorded with us. We may pause access while checking unusual activity, incomplete details or a payment mismatch.
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Access depends on local law and may vary by location, device or account status. If a clause changes, we will publish the revised wording through the available policy page or account notice. By continuing after the stated effective date, you accept the updated Terms & Conditions
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where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP

Check Your Terms Contact Path

A clear contact route helps when a clause, verification request or wallet record needs explanation.

Terms questions Send the policy heading and your account phone number through our support path. We can clarify wording, effective dates and the account step connected with the question.

Wallet records For DANA, OVO, GoPay, QRIS or bank transfer questions, attach the payment receipt reference. We check the account record and provider status without requesting your PIN.

Access concerns If a phone verification or device check pauses account access, tell us what screen appears and which device path you used. We can direct the request to the right team.

RECORD HANDLING

Browse How 8id Applies These Rules

The policy is easier to use when you know what happens behind each account step. We record the details needed to operate the agreement, protect the account and answer a policy request.

Account data

We use your account details, phone verification result and transaction references to provide access, check ownership and apply the Terms & Conditions to the correct account.

Cookie choices

Cookies may keep your selected session and policy notice connected while you move from login to the lobby. Your browser settings can remove or restrict them, though some account steps may then need repeating.

Login security

Keep your password private and sign out on shared devices. We may ask for an account or phone check before changing details, restoring access or discussing wallet records.

Retention period

We retain account and transaction records for the period needed to operate the agreement, resolve disputes, meet lawful requests and confirm the history of a policy decision.

Policy contact

Use the support route beside the cashier area for Terms & Conditions questions. Include the relevant clause, account phone number and receipt reference when your request concerns a wallet event.

Change requests

You can ask us to correct inaccurate account details or explain a record. We may request phone verification before making a change, and access depends on local law.

Find Answers About Terms & Conditions

These questions cover the account and policy points we hear most often before access is opened. Each answer stays focused on the Terms & Conditions, including local eligibility, wallet records, device checks, data requests and the contact route for clarification.

They cover account creation, phone verification, permitted access, wallet records, security duties, policy changes, data handling and the process for raising a question or correction request.

Access depends on local law and your account status. Where local law permits, you may continue after the required account step and phone verification shown on the access screen.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account, including provider checks and receipt matching.

A pause can occur when account details, device signals or a payment reference needs checking. We may request confirmation before restoring access, changing details or discussing wallet activity.

Use the support route beside the cashier area and state which record is inaccurate. Include your account phone number; we may complete a phone check before changing the record.

We publish revised wording through the available policy page or an account notice and state the effective date. Continuing afterward means you accept the changed terms where local law permits.

Yes. Send the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference through support. We compare the receipt with the account record without asking for your wallet PIN.

Open 8id Terms & Conditions Before Account Access

Check Your Terms Contact Path

Browse How 8id Applies These Rules

Account data

Cookie choices

Login security

Retention period

Policy contact

Change requests

Find Answers About Terms & Conditions

01 What do the 8id Terms & Conditions cover?

02 Can I access 8id from Indonesia?

03 Do the Terms & Conditions apply to DANA and QRIS?

04 Why can account access pause after phone verification?

05 How do I request a correction to my account data?

06 How will I know when the Terms & Conditions change?

07 Can I ask about a wallet receipt under these terms?

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